Credits and what happens when they run out
The short version
Each dossier request uses one credit. No plan ever bills you beyond its price. When your credits reach zero, new dossier requests stop until you add credits or your plan renews, so nothing unexpected appears on your invoice.
The numbers
| Plan | Price | Credits |
|---|---|---|
| Free trial | No card required | 2 free dossiers |
| Solo monthly | $49 per month | 5 per month |
| Solo annual | $490 per year | 60 per year |
| Professional monthly | $219 per month | 25 per month |
| Professional annual | $2,190 per year | 270 per year |
| Pay per dossier | $15 | 1 per purchase |
Annual prepay is the equivalent of two months free, and an annual plan grants the full year's credits at once.
When your credits run out
A new dossier request is refused before any research starts, and no credit is used. The prospect details you typed on the New Dossier form are kept in that browser tab, so you do not have to type them again.
You have three ways to continue. Nothing is charged until you choose one.
- Buy a single dossier. Fifteen dollars for one credit, one charge, with no subscription and no change to your plan.
- Choose a plan. Solo or Professional, monthly or annual. Pick one from the purchase card on the Research page, or change an existing plan from the Account page.
- Wait for your renewal. A subscription grants its credits again on its next renewal date.
When no credit is used
- When the identity check finds more than one plausible person, or asks you to confirm a match, no credit is used until you confirm the right person.
- When the identity check finds no plausible match, no credit is used.
- When the research cannot produce a genuinely useful dossier, the credit is returned automatically.
Where to see your balance
The Account page in the app shows your current plan, your credits remaining, the dossiers you ran this period, your next renewal date, and your payment method, which Stripe manages. New Dossier also shows how many credits you have left, above the form.